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The Long and Short Of It! | When a new patient calls your practice

By February 7, 2020March 5th, 2020Dental Practice Fixers, Podcast Episodes

What happens when a new patient calls your practice?

When a new patient calls your practice, should the call be long or short? Today we have both. On the first secret shopper call we ask the most basic (and important) question “How much do you charge for a cleaning?” – at which point it becomes a race to see how quickly they can hang up. On the second call we have the opposite problem – a patient who wants eight veneers is given so much inaccurate information that they end the call in frustration. Plus – there’s a quick little tip about something you NEVER want to do when a new patient calls into your practice. Check it out on this week’s Dental Practice Fixers podcast!

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Dr. Dave & Dr. Rich Madow

Dr. David Madow

Influencer, Speaker, Author & Coach at The David Madow Lifestyle Show + Co-founder of The Madow Center for Dental Practice Success.

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Dr. Richard Madow

International Keynote Speaker, Author, Award Winning Musician & Composer, Coach and Co-founder of The Madow Center for Dental Practice Success.

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Author The Madow Brothers

Event Coordinator at The Madow Group. Hope has broad experience in project planning and execution. Focus on problem solving and increasing efficiency in both large and small business environments. Direct experience with sales and marketing, team management and employee training.

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