Chat with us, powered by LiveChat

The Long and Short Of It! | When a new patient calls your practice

By February 7, 2020 February 18th, 2020 Podcast Episodes

What happens when a new patient calls your practice?

When a new patient calls your practice, should the call be long or short? Today we have both. On the first secret shopper call we ask the most basic (and important) question “How much do you charge for a cleaning?” – at which point it becomes a race to see how quickly they can hang up. On the second call we have the opposite problem – a patient who wants eight veneers is given so much inaccurate information that they end the call in frustration. Plus – there’s a quick little tip about something you NEVER want to do when a new patient calls into your practice. Check it out on this week’s Dental Practice Fixers podcast!

Attend a Dental Practice Management Masterclass

Watch on YouTube

Meet the Madow Brothers

Dr. Dave & Dr. Rich Madow

Dr. David Madow

Influencer, Speaker, Author & Coach at The David Madow Lifestyle Show + Co-founder of The Madow Center for Dental Practice Success.

davidmadow.com

Dr. Richard Madow

International Keynote Speaker, Author, Award Winning Musician & Composer, Coach and Co-founder of The Madow Center for Dental Practice Success.

richardmadowspeaker.com

The Madow Brothers

Author The Madow Brothers

More posts by The Madow Brothers