The Most Important Equation in Dentistry!
In today’s episode of The Dental Practice Fixers we talk about THE MOST important equation in dentistry. It’s one that will totally change the way you think about your dental practice.
Then, on to our secret shopper calls where we ask a question that only a new patient would ask! The problem is, no one knew how to answer it….. Please listen so you don’t make the same mistakes in your practice!
If you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at firstname.lastname@example.org. You might be the office that gets it right!
Highlights from “The Most Important Equation in Dentistry!”
0:11 – Dr. Rich Madow introduces this week’s dental podcast topic: “The Most Important Equation in Dentistry!”
0:50 – Don’t overpay for credit card processing. If you are not using FattMerchant then you should, save money! Check it out now!
1:31 – Rich talks about an equation that many dentists are getting wrong. The happiness equation. What is a negative happiness equation? Dr. Madow explains what this is and what it means.
2:58 – Do you have the Sunday blues? Not wanting to go into work on Monday? You have a negative happiness equation.
3:30 – How to improve your happiness equation? A lot has to do with your team. Learn from Rich about some of the things he has seen and experiences. He shares some tips on what to do.
5:00 – Is there a person in your office that is making everyone miserable? Here is some advice from Dr. Rich.
7:00 – Don’t say anything to anyone that you wouldn’t say to their face. This will help your office in the long run and help everyone in their happiness equation in dentistry.
8:56 – Always have an atmosphere of respect. Show that you respect each other and appreciate each other.
9:25 – Everyone must pass the sitting chart rule. What is a sitting chart rule? Find out as Dr. Madow talks about it.
12:00 – Rich makes his first secret shopper call. The question: Can you tell me a little bit about your office? See what happens.
13:45 – Rich talks about what he thought of this caller. She made zero effort to get Rich into the office.
14:58 – Rich makes the second secret shopper call.
17:10 – Rich offers his suggestions on this caller. Rich did like that this office mentioned how long they have been in business. She did try to start a conversation. Did she try to schedule an appointment? Check it out.
18:30 – Rich make the third secret shopper call.
19:17 – Rich talks about this caller. She answers by saying “hello” – She assumed that Rich was calling about an office that was closed. She really did a lot of things wrong. Never answered the question.
20:35 – Thank you for listening and watching The Dental Practice Fixers Podcast. Want a dental snapshot? Check out: madow.com/snapshot