The Silent Second Language

This time of year, it seems like most places that you look there is at least a passing mention of “March Madness.” The dramatic highs and lows of these next few weeks will provide many memorable moments throughout college basketball. When you are watching a basketball game, or any sport for that matter, do you ever pay close attention to the body language of the players and coaches? Even though the scoreboard may say one thing, the body language of the participants may be telling a completely different story.

Recent studies have shown that 60 to 80 percent of communication is actually conveyed through nonverbal cues and body language that speakers project. This is very important in the dental world as it can be the key to a long relationship with a patient – or actually make them choose to leave your office for treatment elsewhere. When you are speaking to a patient (or a fellow team member), make sure to focus your attention and show them that you are engaged in their thoughts both in your verbal and non verbal communication! Many experts in the field of communications call this “active listening.” If you are having a bad day, even if you don’t think your body language is showing it, it more often than not is showing through in your body language.

When you take a moment to reflect on your body language before discussing a large treatment plan with a patient, welcoming a new patient to your practice, or discussing an in-office project with a fellow team member, it could mean the difference between success and failure. Imagine the difference positive body language could make with every interaction – it could help your practice on its way to your Best Year EVER!

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