Why bother having a new patient special if you are going to tell the potential new patient on the phone everything you can to talk them out of coming in? And let’s make it worse by telling a potential new patient family of four with dental terms they don’t understand! Yes – the secret shopper calls just keep getting worse and worse! How do you think YOUR practice would handle these pretty simple secret shopper calls? Hear what The Dental Practice Fixers (Dr. Richard Madow and Dr. David Madow) have to say about what is going on in just about every office across the US. It’s really scary!!
And if you have a question that you would like answered on our podcast, or if you would like us to call YOUR office, please email us at firstname.lastname@example.org. We will do our best to accommodate!