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breath stinks

Your Breath Stinks!

This episode “Your Breath Stinks” features some pretty crazy “mystery shopper calls.” A potential patient wants to know if their stink breath could be caused by a dental problem. Sounds like a no-brainer to schedule them for an appointment……but you won’t believe what happened! Plus we share an important lesson from an unlikely source. Don’t miss it!

If you have a question for “The Fixers,” please email us at We’d love to hear from you!

Highlights from “Your Breath Stinks”

0:10 – Dr. Richard Madow welcomes listeners and viewers on YouTube to the Dental Practice Fixers Podcast. Episode 88 – Same as piano keys.

0:50 – Rich gives a little tease about the mystery shopper calls and what to do when a stinky breath is involved.

1:14 – A recent change with FattMerchant – Rich explains the great service and how to save with your credit card transactions with

2:33 – Rich shares some information about a legal conference that he attended.  Find out how this can help your dental practice.

5:31 – Last week, a dental practice contacted the Madow Center and did a data analysis ( interested go to ) and found out that hardly anyone is doing the perio program or soft tissue management.  Find out the reason behind their thinking.

7:20 – Are you a dentist office determining dental treatment for your patients based on their insurance coverage?

8:15 – Interested in growing your dental practice and learning how things can get done in your office?  Check out

8:42 – Do you have dental scrap around your office?  If so, get paid!  Check out

9:45 – Check out these crazy dental mystery shopper calls today!

10:00 – Rich makes his first secret shopper call.  This caller put him on hold for 11 minutes and 45 seconds.  Rich only shares when they actually talked to him.  Find out what happened.

13:40 – Find out what Rich had to say about this crazy call.

14:31 – Rich makes the second secret shopper call asking about why their breath stinks.

16:06 – Rich shares his comments on this caller.  Did she try to book an appointment?  Find out.  Does your office know how to answer questions and book an appointment?

16:42 – This caller got a little crazy as well. Rich makes the third call.

18:34 – This caller has a lot going on in the background.  How did Rich handle this caller?  Check it out.

19:06 – Last call about the question of bad breath.  Check it out.

19:42 – She actually knew the answer, did she book an appointment?

Turn in next week!  Thanks for joining this week.


The Madow Brothers

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